Accountability, Agent Empowerment, Coaching and Entertainment

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Accountability

Agent Empowerment

Coaching

Entertainment

Meet Customer Needs Without Overwhelming Your Agents: 6 Workforce Management Strategies to Engage your Team and Still Surpass High Customer Expectations

SharpenCX

APRIL 29, 2020

Apply the increase to your peak season in 2020, and you can forecast at least 2500 interactions per day (without accounting for any other business changes). Build in time for agent coaching. To keep your team engaged and performing at their best, your agents need to be coached daily.

Coaching

Coaching Management Contact Center Morale

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

Make onboarding & ongoing coaching as stellar as possible. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. If someone is making a mistake for two months waiting for his/her quarterly coaching session, thousands of dollars can be lost. James Pollard.

Contact Center

Contact Center Call Center Average Handle Time Real estate

Customer Contact Central

Meet Customer Needs Without Overwhelming Your Agents: 6 Workforce Management Strategies to Engage your Team and Still Surpass High Customer Expectations

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

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