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Accountability

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Meet Customer Needs Without Overwhelming Your Agents: 6 Workforce Management Strategies to Engage your Team and Still Surpass High Customer Expectations

SharpenCX

APRIL 29, 2020

Apply the increase to your peak season in 2020, and you can forecast at least 2500 interactions per day (without accounting for any other business changes). Because productivity without engagement is another key contributor to agent burnout – the Rube Goldberg Machine of bad outcomes. Include your agents in the scheduling process.

Coaching

Coaching Management Contact Center Morale

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

Agent Desktops : Having a user-friendly desktop for agents so that they can efficiently have everything they need in one area is a great way to have a healthy AHT, and most importantly they can assist the customers efficiently and effectively. In return, the customer experience will improve and the agent frustration will be reduced.

Contact Center

Contact Center Call Center Average Handle Time Real estate

Customer Contact Central

Meet Customer Needs Without Overwhelming Your Agents: 6 Workforce Management Strategies to Engage your Team and Still Surpass High Customer Expectations

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

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