JustCall

MARCH 14, 2023

In a contact center, a call screening service helps agents decide whether they should pick up a call, reject it, or forward it to someone else. Automatic call screening is a VoIP feature that benefits both small and large businesses. VoIP call screening stores carrier names and phone numbers in CNAM (calling name) database.

Best practices 52

Best practices Interactive Voice Response voip Abandon rate 52

OctopusTech

SEPTEMBER 29, 2022

It is a tool that uses a set of functions that assists an organization in collecting, organizing, responding to customers, and preparing reports of various user interactions. This feature allows representatives to track and resolve the issues of clients related to various products and services. What Is Customer Service Software?

Customer Service 62

Customer Service CRM Self service Analytics 62

JustCall

MARCH 23, 2023

The IVR is configured to lead the user to a self-help guide that answers their query, a human agent who can solve their problem, or a pre-recorded voice message. Live call monitoring – Team leads can monitor agent calls and join in on the call for real-time support. It serves as a round-the-clock virtual receptionist.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52