5 Call Metrics and KPI Reports Your Business Should Track
VirtualPBX
APRIL 30, 2021
The Abandoned Calls by Day report is one of the most important key performance indicators for improving your queue experience. Track the number of calls disconnected from the queue based on wait time thresholds. We have friendly VoIP experts on standby that would be happy to demonstrate all that VirtualPBX has to offer.
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