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Top 12 Customer Service Software To Use In 2022

OctopusTech

SEPTEMBER 29, 2022

It also integrates with different platforms like group chat apps and social media platforms like Facebook, Instagram, Whatsapp, and many more. A customer service tool also provides a knowledge base to users, handles inbound and outbound communications, come up with analytics dashboards, and integrates with various automation software.

Customer Service 62
Customer Service CRM Self service Analytics 62
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10 Platforms With In-Built Smart IVR Systems

JustCall

MARCH 23, 2023

IVR systems have become an integral part of the customer support and service process. Auto save customer details to a CRM – All communications, whether calls, texts, or voicemails, are automatically stored in the connected CRM. It also offers IVR integration, which benefits large companies with an established tech stack.

Interactive Voice Response 52
Interactive Voice Response call center solutions CRM Contact Center 52
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