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Remove Abandon rate Remove Seminar Remove Service level Related Topics
Schedule adherence Telemarketing First call resolution Average Handle Time Wait times outsourcing Best practices Metrics Call Center Customer Experience More Related Topics >
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What Metrics Matter Most For An Inbound Call Center?

Quality Contact Solutions

DECEMBER 31, 1969

Abandon Rate : The percentage of inbound phone calls that abandon before speaking with the call center agent. Service Level : The percentage of calls that are answered within a specified time. Kelli speaks at call center seminars around the globe to share her industry knowledge and insights with her peers.

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Call Center Metrics First call resolution Schedule adherence 40
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