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Things I Wish I Knew Before Adding Call-Backs to My Contact Center

Fonolo

JUNE 13, 2023

Their patience is never shorter than when dealing with your call center. That’s why call-backs have become a contact center essential. What can a call center manager do? 4 Ways Call-Backs Improve Your Call Center First, a quick refresher on some key ways call-backs improve your call center.

Contact Center 104
Contact Center Abandon rate Call Center Wait times 104
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What is call back software?

VHT

OCTOBER 16, 2018

Call back software was invented in the 1990s to “hold callers’ place in line,” giving them the choice of either being called back as soon as a customer service agent is free or scheduling the return call at whatever time is most convenient for the caller. What is call back software?

Abandon rate 96
Abandon rate Construction Contact Center SaaS 96
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