teams recruitment 
NobelBiz
MARCH 5, 2024
Agent Performance Reports: By analyzing individual and team performance metrics, Nobelbiz helps managers identify training opportunities, monitor agent engagement, and recognize outstanding performances. This metric assesses the overall engagement and satisfaction levels of your team.
CSM Magazine
MAY 19, 2020
Since adopting the Puzzel solution, the group has improved the experience for customers, agents and approximately 28,500 students, dramatically reducing call abandonment rates by 68% in one academic year alone. Enabling quick and easy access to relevant product knowledge directly from the Puzzel Customer Service Platform.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
DECEMBER 13, 2022
From training new recruits to briefing executives and monitoring customer satisfaction levels, the days move fast. Team leaders . By presenting the option to see which agents are interested, you may also discover which employees are more likely to stay with your call center in the long term. Call center agents . Managers .
TeamSupport
JULY 6, 2018
The concept of a KPI (Key Performance Indicator) is common in the business world, yet for some customer support teams it may be new terminology. Some of the more traditional customer support KPIs – like abandonment rate and first response time – are classic KPIs borrowed from departments like sales that aren’t always a natural fit.
TeamSupport
JULY 6, 2018
The concept of a KPI (Key Performance Indicator) is common in the business world, yet for some customer support teams it may be new terminology. Some of the more traditional customer support KPIs – like abandonment rate and first response time – are classic KPIs borrowed from departments like sales that aren’t always a natural fit.
Expert insights. Personalized for you.
59 
Let's personalize your content