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Abandon rate

Industry

7 Proven Ways to Manage Contact Center Agent Staffing Shortages

Playvox

OCTOBER 19, 2021

unemployment rate was 5.4% in July 2021 , higher than pre-pandemic levels, yet the news is full of stories about businesses of all sizes across industries having difficulty finding employees. Similarly, the UK and Canada have not yet returned to pre-pandemic unemployment rates. Increased abandon rates.

Contact Center

Contact Center Management Agent burnout Interactive Voice Response

Coronavirus preparation for your call center

Xaqt

FEBRUARY 26, 2020

FOR IMMEDIATE RELEASE On Monday the Center for Disease Control (CDC) sounded the alarm bell that the spread of Coronavirus in the U.S. While no one knows what the actual impact of the virus will be, we expect that call centers across several industries along with public sector service agencies will be adversely impacted.

Call Center

Call Center Interactive Voice Response Agent burnout Wait times

7 Proven Ways to Manage Contact Center Agent Staffing Shortages

Coronavirus preparation for your call center

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