Abandon rate Gamification Knowledge Base Sales 
Noble Systems
SEPTEMBER 20, 2019
It is important for managing these frontline workers more efficiently, reducing cost and increasing agent satisfaction which in turn can impact sales and customer retention. Build a knowledge base. Implement gamification. Abandon Rate. Optimize call routing. Streamline processes. Monitor performance.
Noble Systems
SEPTEMBER 20, 2019
It is important for managing these frontline workers more efficiently, reducing cost and increasing agent satisfaction which in turn can impact sales and customer retention. Build a knowledge base. Implement gamification. Abandon Rate. Optimize call routing. Streamline processes. Monitor performance.
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Fonolo
MAY 4, 2021
Investing in training and re-training your agents and expanding the knowledge base of existing contact center staff will result in fewer costly mistakes, an increase in the number of calls an individual agent can handle in a shift, faster resolutions, and an overall positive impact on your call center metrics. Go remote (or go home).
Outsource Consultants
SEPTEMBER 14, 2021
But why would anyone worry about potentially high sales volume? Emphasizing self-service via call deflection allows you to automate customer engagements across sales, support, product info, etc. — Decreased call abandonment rates and total call time (by eliminating call holds). 3 Great Ideas — and How to Get Started.
Fonolo
JANUARY 31, 2023
Training topics may include things like: Compliance training QA training Technology/software training Sales/customer service training Why is Call Center Training So Important? Aside from teaching critical skills and knowledge to new agents, it also has other benefits. A shared company knowledge base is a great choice.
Fonolo
NOVEMBER 17, 2020
Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. Storyline: Gamification. Tip: If your contact center cares about the customer experience, wants to reduce abandon rates, and decrease telco costs, then a cloud call-back solution is a must-have solution for 2017. Why Gamification Matters.
OctopusTech
MARCH 1, 2023
Inbound call centers can be configured to address a wide variety of a brand’s sales, marketing, and customer service needs. We’ve seen businesses improve agent engagement by making individual performance stats available on agent dashboards and by the gamification of specific agent behaviors.
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