Playvox

JUNE 7, 2023

Related Article: Boosting Employee Engagement: 6 Tips for Keeping Contact Center Agents Motivated What Can Workforce Management Do? You don’t want a customer waiting long for an agent to assist them, as this will lower the service level and risk your contact center not meeting its service goals.

Management 52

Management Contact Center Abandon rate Metrics 52

Fonolo

SEPTEMBER 28, 2021

According to research from the Harvard Business Review, 71% of managers surveyed said employee engagement is an important factor in the overall success of a company. They motivate employees through goal setting, help resolve conflicts, and play a large role in improving employee morale. Remember the acronym S.M.A.R.T

Call Center 150

Call Center Management Agent burnout Employee engagement 150

SharpenCX

FEBRUARY 25, 2020

Each disengaged employee can cost you $2,246 , according to ADP. Employee engagement is directly tied to revenue growth. In fact, the total economic impact of employee engagement in the U.S. So, where do you start to reduce stress and engage agents in your call center? One estimate puts it as high as $400B.

Call Center 76

Call Center Morale Metrics Abandon rate 76