Fonolo
FEBRUARY 18, 2021
For example, if you’re looking to increase productivity and agent performance, you’re likely looking at a larger goal of improving employee engagement. Start with common KPIs such as Average Handle Time (AHT), First Call Resolution (FCR) and abandonment rates. Dive into your data history. Consider your budget.
Hodusoft
OCTOBER 19, 2023
10 Effective Ways to Reduce Costs in Your BPO Contact Center Business Process Outsourcing (BPO) contact centers play a vital role in today’s modern businesses. Technology Integration One of the best and most powerful strategies to reduce costs in Business Process Outsourcing contact centers is the implementation of the latest technologies.
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Transparent BPO
NOVEMBER 12, 2019
When turnover runs rampant in the contact center, institutional knowledge is lost, productivity drops, the quality of service decreases, and employee engagement and morale go down. The impact also has a snowball effect resulting in high call abandon rates, customer dissatisfaction, and lost revenue.
JustCall
JANUARY 19, 2023
With the help of contact center optimization, the business manages its regular call center operations and improves employee engagement. It also manages the hiring and training of employees, call center workforce scheduling and better customer interaction. How does Call Center Optimization help the Customer Experience?
Global Response
MARCH 27, 2023
Outsourcing. When this is the case, outsourcing some or all of your customer service to a trusted partner is the most efficient way to scale up your business and improve speed of service. And employee engagement is critical to guest engagement.
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