6 Undeniable Reasons People Hate Calling Your Contact Center
Fonolo
NOVEMBER 16, 2017
In fact, 37% would choose phone conversations with a live agent over any other channel if they want to get a problem solved quickly, if they want to communicate with a real person, or if they believe it’s the best way to receive the correct information. If your company has long wait times, the simple answer is a call-back solution.
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