Upgrade Your Call Center with These 7 Cost-Effective Methods
Fonolo
APRIL 27, 2021
By offering call-backs , customers are empowered to save their place in the phone queue, hang up, and receive a call-back when the next available agent is free. The business case for call-backs is clear: they smooth out call spikes, improve the customer experience, lower your telco costs, and reduce abandonment rates.
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