Are You Prepared for Unpredicted Spikes in Call Volume? [Webinar]
Fonolo
MAY 2, 2019
After the grounding of all Boeing 737 Max 8 aircraft, calls to Air Canada’s customer service prompted a recording that said call volume had “temporarily exceeded the company’s capacity to answer or even place callers on hold.” Join Fonolo and IAUG on Wednesday, May 29th at 11:00 AM ET / 8:00 AM PT for the live webinar.
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