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How to Lower Abandon Rates and Improve the CX with One Solution [Webinar]

Fonolo

An Easy Approach to Lowering Abandon Rates. In this one-hour webinar you’ll learn how Velocity Credit Union reduced abandon rates by 62% and seized the opportunity to not only improve member satisfaction, but to increase employee morale and decrease turnover. VPs & Directors of Customer Experience.

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An Easy Approach to Lowering Abandon Rates [Slideshare]

Fonolo

But reducing the amount of time your customers stay on hold will not only satisfy your customers, and make your agents happier, it will also significantly reduce your abandon rates! Webinar: How to Lower Abandon Rates and Improve the CX . Reducing Abandoned Calls. Plus so Much More! Carol Cain.

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Are You Prepared for Unpredicted Spikes in Call Volume? [Webinar]

Fonolo

After the grounding of all Boeing 737 Max 8 aircraft, calls to Air Canada’s customer service prompted a recording that said call volume had “temporarily exceeded the company’s capacity to answer or even place callers on hold.” Join Fonolo and IAUG on Wednesday, May 29th at 11:00 AM ET / 8:00 AM PT for the live webinar.

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Are You Prepared for Unpredicted Spikes in Call Volume? [Webinar]

Fonolo

After the grounding of all Boeing 737 Max 8 aircraft, calls to Air Canada’s customer service prompted a recording that said call volume had “temporarily exceeded the company’s capacity to answer or even place callers on hold.” Join Fonolo and IAUG on Wednesday, October 30th at 11:00 AM ET / 8:00 AM PT for the live webinar.

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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” Jim Iyoob, Chief Customer Officer at Etech Global Services. Jeff is truly obsessed with customer service.

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How to Successfully Handle Call Volume During Peak Times [Webinar]

Fonolo

The result is an increase in average wait time, an escalation in abandon rates and, worst of all, frustrated customers. In this one-hour webinar , you’ll learn the number one way to manage call center spikes. Improving Customer Satisfaction. Lowering Abandon Rates. Plus so Much More!

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7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift

Hodusoft

7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift For Managed Service Providers (MSPs), a call center is extremely crucial. That’s one of their most potent tools to deliver exceptional customer service. When MSPs serve this many clients, it’s quite important for them to provide the best-in-class customer service.