Remove Abandon rate Remove Customer effort Remove Finance Remove Wait times
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Chat in the Contact Center – an Expert Panel Weighs in – Part 3/3

Taylor Reach Group

Wait-Time on the Phone vs. Chat. Live Chat in Sensitive Information Industries – Healthcare and Finance. Why Customers Prefer Live Chat. For example – an abandoned shopping cart is a great opportunity to offer chat resolve a question or concern and to move the person closer to close. Endless Agent Options.

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Top Call Center Efficiency Metrics And How To Improve Them

Playvox

Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. In uncertain economic times, they become even more critical to help navigate business health and growth.