Abandon rate Customer Care Inbound sales Sales 
Fonolo
OCTOBER 5, 2021
Start with an effective customer service strategy. If you don’t already have one, crafting and employing an effective customer care strategy is an essential component of increasing your NPS and building life-long customers who are invested in your company. Ask for detailed customer feedback as part of your NPS survey.
Callminer
OCTOBER 22, 2019
Outbound would be a sales and marketing solution to help your business grow. Inbound Call Centers: An inbound call service handles (either in part or the whole) the incoming phone calls regarding your business. This could be incoming sales enquiries, but usually pertains to customer service and support issues.
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