Abandon rate Contact Center Contact center software Entertainment 
JustCall
MARCH 9, 2023
Contact centers are the conversation hubs of a business that faces an immense flurry of activity every single day. So how can your business, in such a situation, ensure that your contact center is functioning optimally? All an average customer wants from calling your contact center is to resolve their query.
SharpenCX
FEBRUARY 25, 2020
Think of where clutter lives in your contact center. When you open your call center software and see a page of all your reports, with data points, spreadsheets, graphs and colors, your brain gets overwhelmed. So cluttered, ultra-detailed reports actually bring less clarity to what’s happening in your contact center.
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