Fonolo
JANUARY 31, 2023
This is an engaging exercise, and also demonstrates how different customer profiles could play out in real life. Or, you might share a few metrics like FCR or abandon rate before and after your team uses Fonolo’s Voice Call-Backs! How to Buy Contact Center Software 6. Act it out.
SharpenCX
FEBRUARY 25, 2020
Whether it’s exercise, drinking more coffee, watching Netflix during our lunch break, we all have our efforts to decrease our stress. Depending on the morale and stress level in your call center, you may want to stay clear of stretch goals for a bit. My bad habit is just one outworking of the stress I face during a workday.
NobelBiz
MARCH 6, 2023
Choose a pacing ratio that maximizes agent productivity while minimizing abandoned calls and wait times for customers. Maximum abandon rate : This is the maximum percentage of calls that can be abandoned before the dialer automatically adjusts its pacing.
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