Abandon rate call center software Contact center software Exercises 
Fonolo
JANUARY 31, 2023
This is an engaging exercise, and also demonstrates how different customer profiles could play out in real life. Use technology to monitor agent efficiency and performance Call center training should use real-life examples to help employees see the results of good and bad techniques. How to Buy Contact Center Software 6.
SharpenCX
FEBRUARY 25, 2020
Whether it’s exercise, drinking more coffee, watching Netflix during our lunch break, we all have our efforts to decrease our stress. Think of where clutter lives in your contact center. Depending on the morale and stress level in your call center, you may want to stay clear of stretch goals for a bit.
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