Abandon rate Caller satisfaction Customer Service Training 
Calltools
JUNE 9, 2021
Are you providing the level of service your customers deserve? According to a 2017 Microsoft report , 97% of global consumers say that customer service experiences affect their brand loyalty and buying decisions. Abandonment Rate. How many callers hang up before an agent picks up or solves an issue?
Dialer 360
SEPTEMBER 10, 2019
It may support and decide when you need to scale up and down or focus on training. It makes or breaks a customer’s experience. Besides, time contributes to more frustrated customer and potential incline. The study showed an 89% abandonment rate of customers on customer service.
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