Hodusoft

OCTOBER 19, 2022

5 Reasons Why Financial Institutions Must Invest In Contact Center Software Financial businesses, like banks and insurance companies, deal with people’s money. Today, finance contact center software is one of the best ways for financial institutions to keep tabs on their customers and earn their trust.

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Hodusoft

APRIL 5, 2023

This blog post details seven best practices for managing call center operations. If your budget allows, equip your call center with a fax machine, printer, and other peripheral devices. Now coming to the soul of your call center i.e. your call center software , it pays to invest in quality.

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NobelBiz

SEPTEMBER 19, 2023

This unexpected termination of the conversation is what’s termed as a ‘dropped call’ According to HubSpot , the acceptable rate of dropped calls for a call center varies by industry, but on average, most call centers should have a call abandonment rate between 5% and 8%.

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Hodusoft

OCTOBER 7, 2022

Let’s look into the integral functions of call routing software along with understanding its advantages and best practices in the industry that you can follow. What is call routing? A call routing software optimizes call distribution so that every call is immediately routed to the available agent.

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Hodusoft

DECEMBER 17, 2020

With the help of a call center, businesses can easily track, monitor, manage, and route phone calls. However, businesses that deal with a large volume of calls must employ sophisticated call center software to manage their daily operations. Key Features of Call Center Software.

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Hodusoft

JULY 3, 2023

Agents also must be conversant with call center software , Customer Relationship Management (CRM) systems, business communication tools, computer and headsets, helpdesk, and more. The best way to monitor your agents is to record calls using call recording tools and observe how agents perform during live calls.

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Fonolo

JANUARY 31, 2023

Once your call center agents know this information inside out, they will be much better able to handle inbound inquiries on any channel. Here are some key ways to integrate customer profiles into your agent training plan: Make agent feedback a priority. How to Buy Contact Center Software 6.

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