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5 Reasons Why Financial Institutions Must Invest In Contact Center Software

Hodusoft

5 Reasons Why Financial Institutions Must Invest In Contact Center Software Financial businesses, like banks and insurance companies, deal with people’s money. Today, finance contact center software is one of the best ways for financial institutions to keep tabs on their customers and earn their trust.

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5 Ways to leverage eCommerce Contact Center Software to improve CX

Hodusoft

5 Ways to leverage eCommerce Contact Center Software to improve CX. If you already have an e-commerce business, it’s high time that you must leverage an e-commerce customer service call center to provide greater convenience and accessibility to your customers. What does an e-commerce contact center do?

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7 Highly Effective Call Center Improvement Strategies

Fonolo

How to Use Customer Profiles to Improve Call Center Training. Another way you can shape your ideal customer journey is to collect feedback directly from your customers. This approach lets you gather impressions and insights directly from the source, while the call center interaction is still fresh in the caller’s mind.

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Why Is Tracking & Measuring Contact Center Performance Difficult?

JustCall

Solution: Implementing Customer Support Analytics Platforms The lack of customer support analytics can be solved by implementing analytics solutions and integrating modern, automated platforms with existing contact center software. Evaluate customer feedback to improve service. Update contact center software.

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How to Measure Contact Center Agent Productivity and Five Ways to Boost It

Playvox

Do your contact center agents often place customers on hold or need to engage other agents to help them service a customer? Having contact center software in place to automatically detect holds and dead air is a great way to minimize abandonment rates, maximize efficiency, and highlight areas for improvement.

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How to Find Customer Pain Points

VocalCom

Ask for feedback. All customer feedback is essential for identifying pain points. Post-contact surveys will reveal great insights into the customer service and sales processes. Look at your abandonment rates. Another important number to consider is your shopping cart abandonment rate on all channels.

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Manager’s Guide to Abandonment Rates in the Contact Center 

Fonolo

Lowering call abandonment rates in contact centers is one of the most powerful performance levers available to call center managers. Reducing abandonment rates is a primary benefit of our call-back software and we’ve helped dozens of companies improve their KPIs by solving their abandonment rate problems.