Abandon rate call center software Chatbots Gamification 
Fonolo
MAY 4, 2021
Read on to learn how to offset call center costs, and ensure that your customer service operations meet the needs of the 21st-Century customer. The ROI of Call-Backs for Your Call Center. Upgrade your call center software and infrastructure. Improve your self-service options.
OctopusTech
MARCH 1, 2023
We’ve seen businesses improve agent engagement by making individual performance stats available on agent dashboards and by the gamification of specific agent behaviors. Choose and focus on the right metrics Inbound call centers have so many things they can measure that it’s tempting to make each measurement equally important.
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