Abandon rate Call center experience Schedule adherence Training 
OctopusTech
MARCH 1, 2023
Inbound call centers play a crucial role in delivering these revenue-generating experiences, so everything from the standard greeting to agent training to the establishment of KPIs needs to be designed with the customer in mind. This often squeezes training funds, especially ones earmarked for training supervisors.
Callminer
JANUARY 18, 2021
Agent Management Tips for International Call Centres. Use call recordings and ongoing training to nurture emotional competence among agents. Diffusing tense conversations and satisfying the chronically unsatisfiable are but two of the emotionally charged skills of every great call center agent.
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