The Contact Center Guide to Managing Spikes in Call Volume [Industry Report]
Fonolo
MAY 31, 2019
What happens when call volume gets out of control in your contact center? What strategy do you have in place to ensure that the customer experience doesn’t suffer? Taming the Peak with Call-Backs. Checklist: How to Choose a Call-Back Solution. This guide will tackle those questions, and more, head on! .
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