ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service CRM Abandon rate Transportation 52

JustCall

AUGUST 21, 2020

Some patients are not sure if they’re experiencing a true emergency, some may have issues with transportation or other reasons. And now with advanced technology like cloud telephony ; businesses use calling and texting to seamlessly communicate with customers throughout their journey(so comes the broad term medical contact center).

Call Center 52

Call Center call center software Healthcare Abandon rate 52

TASKE Technology

JANUARY 16, 2014

Your contact center likely has targets that help you determine whether you’re meeting or exceeding standards for service, which directly affect the well-being of your organization. In a contact center, an important measure of the service level is defined by the telephone service factor (TSF). Happy New Year.

Service level 40

Service level Abandon Call Transportation Call Center 40