Abandon rate Average Handle Time First call resolution Webinar 
Hodusoft
FEBRUARY 29, 2024
Long Wait Times and High Abandonment Rates One of the most noticeable red flags is extended wait times for customers and high abandonment rates. For MSPs, the acceptable abandonment rate is between five and eight percent.
Fonolo
SEPTEMBER 28, 2021
Some examples of individual agent goals might include: Answer X number of phone calls per day. Receive an average score of X on a customer satisfaction survey over 30 days. Finish X number of training webinars in Q1. Service level – the percentage of calls answered within a specified time frame.
Expert insights. Personalized for you.
52 
Let's personalize your content