Scorecard Template: Improve CX With a Call Center Scorecard
Voxjar
AUGUST 15, 2021
Was the interaction handled in a timely manner? Did the rep update client notes in the CRM as appropriate? For KPIs, the information is much more data-driven and includes statistics like: Average time in queue: how long inquiries sit before being handled. Was the call ended appropriately? Compliance.
Let's personalize your content