Chat in the Contact Center – an Expert Panel Weighs in – Part 3/3
Taylor Reach Group
JUNE 20, 2017
Recently, our expert panel of Contact Center Consultants had a discussion on the role of chat in the Call Center. For example – an abandoned shopping cart is a great opportunity to offer chat resolve a question or concern and to move the person closer to close. For instance, I recently used live chat on a sales call with Apple.
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