Abandon rate Answering services Consulting outsourcing 
Fonolo
FEBRUARY 9, 2023
And for many call center managers, maintaining these service levels is a top priority. For some outsourced call centers (BPOs), missing a service level could result in financial penalties — or even the loss of their contract! ” Here’s a great case study on a company that reduced abandonment rates.
Fonolo
JUNE 9, 2014
And for many call center managers, maintaining these service levels is a top priority. For some outsourced call centers (BPOs), missing a service level could result in financial penalties — or even the loss of their contract! ” Source: CallCenterHelper, “Are You Delivering Exceptional Customer Service?”
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