Hodusoft

OCTOBER 19, 2023

10 Effective Ways to Reduce Costs in Your BPO Contact Center Business Process Outsourcing (BPO) contact centers play a vital role in today’s modern businesses. Cost Tracking and Analytics Cost tracking and analytics are also among the most critical strategies to reduce costs in your BPO contact center.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

Global Response

DECEMBER 21, 2023

Any channels used for customer communication, data or analytics should be integrated—whether they’re used internally or by your provider. To start off strong, make sure you and your new provider: Discuss communication practices and processes for clear, consistent and honest communication and collaboration.

outsourcing 62

outsourcing Technical Support Service level Abandon rate 62

Global Response

DECEMBER 21, 2023

As a result, you need to find a customer service outsourcing provider who offers both human-powered service and technologically-advanced solutions. Ready to get started with customer service outsourcing? At Global Response, that’s exactly what you get.

outsourcing 62

outsourcing Customer Service Metrics Best practices 62