Fonolo

NOVEMBER 21, 2017

Avaya’s networking products had a miniscule market share, so a dispassionate analysis would say selling it off is the right move. SPS had 2015 sales of $300 million and its estimated that this will push ConvergeOne’s revenue above the $1B mark. eBook: The ROI of Call-Backs for Your Call Center. What’s Inside: Lower Abandon Rate.

Contact Center 129

Contact Center Abandon rate Call Center Technology 129

Mindtouch

MARCH 16, 2020

Download the free ebook. You can even break this analysis down by channel (phone, email, chat). Though less straightforward than metrics like CSAT or NPS, the rate at which your agents contribute knowledge content to your self-service repository can be an interesting customer journey indicator. Abandon rate and bounce rate.

Self service 105

Self service Abandon rate Customer effort Contact Center 105

TeamSupport

JULY 6, 2018

Some of the more traditional customer support KPIs – like abandonment rate and first response time – are classic KPIs borrowed from departments like sales that aren’t always a natural fit. Click here to download our eBook on the influence of reporting and metrics in B2B customer support!

B2B 49

B2B Customer Support Abandon rate Metrics 49

TeamSupport

JULY 6, 2018

Some of the more traditional customer support KPIs – like abandonment rate and first response time – are classic KPIs borrowed from departments like sales that aren’t always a natural fit. Click here to download our eBook on the influence of reporting and metrics in B2B customer support!

B2B 40

B2B Customer Support Abandon rate Metrics 40