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The ROI of Call-Backs for Your Call Center [eBook]

Fonolo

When deployed correctly, call-backs can deliver concrete ROI through several paths: lowered abandon rates, shorter handle time, reduced telco cost and more consistent call volume. In this new eBook, we’ll present these paths to ROI one-by-one, and walk through the calculation needed to build a business case for your organization.

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Top Contact Center Acquisitions of 2017

Fonolo

SPS had 2015 sales of $300 million and its estimated that this will push ConvergeOne’s revenue above the $1B mark. eBook: The ROI of Call-Backs for Your Call Center. Download our free eBook and learn how call-backs can deliver concrete ROI. What’s Inside: Lower Abandon Rate. Cisco Acquires Broadsoft.

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Death by a Thousand Survey Questions

Clarabridge

Your call center, social media, marketing, sales, and product teams will all have feedback that will complement your surveys for a more complete view of the customer experience. One Clarabridge customer replaced a long survey with a high abandonment rate with a much simpler one that included a few scored questions and one open-end.

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The Assets of a Chatbot for your Customer Journey

Inbenta

A chatbot as a sales consultant. For example, a sales support chatbot, which provides product recommendations based on what the user is looking for in his current session, is a great way to make the customer experience more human. Our ebook will give you the keys to carry out this project. A chatbot for 24/7 support.

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6 Top Chatbot Examples: AI Customer Service Bots in Action

Comm100

Instead of letting prospects bounce off a landing page before asking that one important question on their mind, your AI customer service bot can step in and provide instant answers, book an appointment with your sales team, or help customers make a payment right there and then. Post-sale, your chatbot can be a 24/7 customer success manager.

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TOP 20 Call Center Metrics Managers Can’t Ignore (FREE EBOOK)

CrazyCall

In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts. Call Abandonment Rate. Occupancy Rate. Transfer rate. Download Ebook. Call Abandonment Rate.

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Top Call Center Efficiency Metrics And How To Improve Them

Playvox

Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. Setting agreed-upon metrics across different areas of the business — IT, the C-Suite, sales, operations, etc. — How do you boost agent retention? is a good place to start.