Artificial Intelligence in Customer Care: What, Why, and How
Noble Systems
JULY 15, 2019
Let’s take a look at a typical airline customer’s experience (without AI) whose flight has been cancelled due to weather. Jim decides to log onto the airline’s website to search for a new flight. After 30 minutes Jim gets frustrated and calls the airline. Resolves customer issues, fast. Provides proactive alerts.
70 
Let's personalize your content