JustCall

APRIL 3, 2024

During these times, customers often contact the company to seek clarification or report issues, which creates a sudden spike in call center call volume. Customer feedback or complaints – Certain events or issues like faulty products can cause widespread customer dissatisfaction.

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

Playvox

OCTOBER 19, 2021

Being short-staffed causes gaps in the schedule and results in a situation where there are simply not enough agents to handle volume. Increased abandon rates. Customers will only wait so long in the queue before they give up. Increased agent burnout. Increase engagement to reduce agent turnover.

Contact Center 73

Contact Center Management Agent burnout Interactive Voice Response 73

Xaqt

FEBRUARY 26, 2020

In fact, states and communities that have implemented coronavirus hotlines are already experiencing high call volume and long wait times. The CDC has warned that Widespread transmission of COVID-19 in the United States would translate into large numbers of people needing medical care at the same time. Its best to prepare now.

Call Center 52

Call Center Interactive Voice Response Agent burnout Wait times 52