Playvox

OCTOBER 19, 2021

If you’re a contact center professional, you’re probably feeling the pain of agent staffing shortages. unemployment rate was 5.4% Similarly, the UK and Canada have not yet returned to pre-pandemic unemployment rates. This difficulty includes finding contact center agents.

Contact Center 73

Contact Center Management Agent burnout Interactive Voice Response 73

Fonolo

OCTOBER 25, 2022

If frequent agent absences are getting the best of your call center, it’s time to remedy the issue. Let’s explore the most common causes of call center absenteeism and how to fix them. How to Foster Agent Engagement in Today’s Contact Center. Why Attendance Matters in the Call Center.

Call Center 81

Call Center Agent burnout Abandon rate First call resolution 81

Playvox

APRIL 6, 2023

Maximizing workforce management efficiency through real-time data is an often-overlooked advantage for contact centers. They must also know when certain events – such as a weather event or a marketing campaign – will occur. Related Article: Can Your WFM Solution Accurately Forecast In A Modern Digital Contact Center?

Management 54

Management Contact Center Best practices Agent burnout 54

Xaqt

FEBRUARY 26, 2020

Schools, childcare centers, workplaces, and other places for mass gatherings may experience more absenteeism. Places for mass gatherings", like call centers. In the event that schools, businesses or other public services do need to shutdown, it will inevitably drive high absentee rates and attrition in your call center.

Call Center 52

Call Center Interactive Voice Response Agent burnout Wait times 52

Fonolo

SEPTEMBER 28, 2021

To help start you off on the right foot, we’ve put together a guide about all things call center management , so you know exactly how to succeed and can teach your agents how to do the same. The Contact Center Guide to Managing Spikes in Call Volume. Why strong call center management is important.

Call Center 150

Call Center Management Agent burnout Employee engagement 150