7 Proven Ways to Manage Contact Center Agent Staffing Shortages
Playvox
OCTOBER 19, 2021
Being short-staffed causes gaps in the schedule and results in a situation where there are simply not enough agents to handle volume. Increased abandon rates. So, staffing shortages don’t just increase abandons, they also increase volume, which can back up queues even more. Increased agent burnout.
73 
Let's personalize your content