TASKE Technology
JANUARY 16, 2014
These targets are measured in terms of service level. Wikipedia defines that “service level measures the performance of a system. Certain goals are defined and the service level gives the percentage to which those goals should be achieved.” Outflowed calls were properly handled, but perhaps not by an agent.
TASKE Technology
JANUARY 16, 2014
These targets are measured in terms of service level. Wikipedia defines that “service level measures the performance of a system. Certain goals are defined and the service level gives the percentage to which those goals should be achieved.” Outflowed calls were properly handled, but perhaps not by an agent.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
JustCall
APRIL 5, 2022
It ensures that agents are only connected to contacts that answer without encountering any abandoned calls. This is where you can view all your agents’ call activities at one glance. The SRTP provides encryption, message authentication, and replay attack protection to the Real-time Transport Protocol (RTP).
JustCall
APRIL 5, 2022
It ensures that agents are only connected to contacts that answer without encountering any abandoned calls. This is where you can view all your agents’ call activities at one glance. The SRTP provides encryption, message authentication, and replay attack protection to the Real-time Transport Protocol (RTP).
JustCall
APRIL 5, 2022
It ensures that agents are only connected to contacts that answer without encountering any abandoned calls. This is where you can view all your agents’ call activities at one glance. The SRTP provides encryption, message authentication, and replay attack protection to the Real-time Transport Protocol (RTP).
Expert insights. Personalized for you.
40 
Let's personalize your content