Calltools

AUGUST 19, 2020

Improving your companies performance requires that you take a proactive approach with these metrics. Blocked Calls Call centers should always have open lines – that’s obvious. But all too often customers hear busy signals when they call in, frustrating them and tarnishing your reputation.

Benchmark 52

Benchmark Call Center Abandon rate Interactive Voice Response 52

Altivon

JANUARY 11, 2018

Healthcare organizations are embracing patient experience as a critical success factor in both financial and patient outcomes. The payback for investment in contact center solutions in healthcare is compelling: lower operational costs, lower appointment cancellations, higher scheduling rates and higher patient experience scores.

Contact Center 40

Contact Center Abandon rate Abandon Call Healthcare 40

Call Experts

JANUARY 29, 2020

As you improve your hold times and response rates, you impact the ease in each customer’s experience with your business. With a simple dashboard to show all of the metrics that matter most to your business, you can quickly and easily optimize to support your growth. . How Call Experts’ dashboard can help.

Customer Experience 78

Customer Experience Journey mapping Contact Center Interactive Voice Response 78

JustCall

AUGUST 21, 2020

Medical call centers have ramped up the patient-provider relationship in the healthcare industry. hospitals employ call centers for a variety of purposes and that number is steadily increasing. Setting up a healthcare call center is the need of the hour. So, here's how you set up a medical call center.

Call Center 52

Call Center call center software Healthcare Abandon rate 52