Hodusoft

MAY 10, 2023

In today’s business landscape, call centers serve as the primary channel for communication with customers, providing them with product and service information and support. However, according to a report by IBISWorld, the call center industry is projected to have a compound annual growth rate (CAGR) of 3.3%

Call Center 100

Call Center Abandon Call Interactive Voice Response call center software 100

aircall

AUGUST 29, 2022

Essentially, you want to keep your missed-call rate low. If it remains high, you may need to look into optimizing your processes, upgrading your tools, hiring additional in-house agents, or even outsourcing entire teams. How to calculate it: (Number of abandoned calls divided by the total number of incoming calls) multiplied by 100.

Call Center 118

Call Center virtual call center call center software Self service 118

JustCall

MARCH 9, 2023

Blended/Hybrid Contact Centers Larger enterprises with huge operations typically go for blended call centers. Blended contact centers combine the functions of outbound and inbound contact centers, allowing the business to provide everything from lead building to customer support through their representatives.

Contact Center 52

Contact Center Multichannel Interactive Voice Response outsourcing 52

JustCall

MARCH 21, 2022

In a bid to cut back on their costs, many companies are now looking to outsource their call operations. In fact, according to the 2020 global outsourcing survey report by Deloitte, cost reduction has emerged as the biggest priority for many players, which is expected to remain a key trend in the industry in the following years.

Call Center 52

Call Center Sales Interactive Voice Response Contact center software 52