Call Center Metrics: Examples, Tips & Best Practices
Callminer
NOVEMBER 25, 2019
These types of call centers help to maintain customer relationships and cultivate brand loyalty among consumers. Following are a few metrics that matter for inbound call centers: Abandoned Call Rate. ” – Jakub Kliszczak, TOP 20 Call Center Metrics Managers Can’t Ignore , CrazyCall; Twitter: @CrazyCall.
182 
Let's personalize your content