8x8

FEBRUARY 6, 2019

View more than 20 selectable columns of detailed information on call activity by extension. Call detail records. Get historical information about all calls processed in the selected time frame, including real-time missed and abandoned call details for quick call-back—to avoid missing leads or customer service opportunities.

Analytics 48

Analytics CRM APIs Contact Center 48

Calltools

AUGUST 19, 2020

This data allows them to bolster those areas to meet or even surpass industry standard call center KPI benchmarks, which is essential for your brand’s reputation. This type of documentation does take time and keeps agents from answering new calls. That is why you need advanced CRM software.

Benchmark 52

Benchmark Call Center Abandon rate Interactive Voice Response 52

CrazyCall

AUGUST 8, 2019

Kind of makes you wonder, what exactly led to your customers terminating the call, causing the abandoned calls. Since the reasons vary, you might be interested in call center abandonment rate industry standard. What’s true is true, you should constantly strive to reduce the number of abandoned calls.

Call Center 52

Call Center Metrics Abandon rate Management 52