Fonolo

APRIL 4, 2023

Customer service expectations in the contact center continue to increase, and only the best businesses keep up. Statistics That Demonstrate the Value of Great Customer Service Excellent customer service in the contact center has always been job one. 14% of contact center leaders predict growth of more than 10%.

Contact Center 81

Contact Center Customer Service Call Center Chatbots 81

NobelBiz

MAY 2, 2022

In this article, we explore the nature, functionality, and benefits of call routing for call routing for contact centers. What is call routing in a call center and how does it work? The technological mechanism that automatically sends an incoming call to the correct recipient is known as call routing.

Contact Center 52

Contact Center Interactive Voice Response Wait times Telecommunications 52

Fonolo

JANUARY 4, 2022

Contact Center Trends 2022. 62% of organizations view customer experience provided through contact centers as a competitive differentiator. Source: Deloitte: Contact Center Survey. On average, a 1% improvement in First Call Resolution (F.C.R.) Contact Center Trends 2022.

Customer Service 142

Customer Service Contact Center Call Center Chatbots 142