Abandon Call contact center solutions Quality management Surveys 
Enghouse Interactive
OCTOBER 16, 2020
For example, you should be able to measure performance against your organisation’ specific business KPIs (such as abandoned calls, hold times, or CSAT and NPS) and to record and monitor calls in the same way as in your contact centre with the information quickly available to supervisors. Ensure security and compliance.
Dialer 360
OCTOBER 12, 2018
With comprise a conventional contact center. Latest interactive IVR, ACD, CTI, email, text, chat, social media, and quality management. Call center exists to serve the customer, and traditional solutions have often seemed to fall short of fulfilling the promise. Including PBX.
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