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Improve Your Customer Outcomes With 5 Customer Service Best Practices from Leading Consumer Shipping Brand FedEx

SharpenCX

Let’s dive in on five of the best practices FedEx uses to deliver top-notch customer service. The 5 Customer Service Best Practices FedEx Uses to Score the Highest Satisfaction Ratings in Their Industry. Use data to personalize the customer experience. Hire friendly and helpful representatives.

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Call Center Dialer Software: Optimization Best Practices

NobelBiz

This ultimately impacts the quality of the customer service they provide. By automating the dialing process, dialers can connect agents to customers quickly, reducing wait times and keeping agents engaged. . It enhances customer service by connecting customers to live agents quickly and avoiding dropped calls.