Predictive Dialer vs Auto Dialer: What You Need to Know
aircall
MAY 14, 2021
With VoIP technology, auto dialers can also work with PBX business phone systems that use SIP trunking. Some auto dialers have built-in voice detection software, and they can tell whether a human picked up the call or whether the call went to a voice mailbox. Doesn’t check for agent availability resulting in abandoned calls.
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