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5 Banking Customer Experience Predictions for 2020

CSM Magazine

DECEMBER 17, 2019

John Ing, Principal Operations Lead for CX at ECS shares his CX Predictions for the banking industry in 2020. The death of voice as a contact channel for banking customers has been over-hyped. The expectation that customers would switch to mobile apps and online banking instead hasn’t happened.

Banking

Banking Customer Experience Abandon Call Virtual Agent

Auto Dialer Software: What is Auto Dialer and When to Use it

JustCall

OCTOBER 22, 2020

At the same time, it ensures that it only connects to the answered calls. All unanswered and abandoned calls are filtered out. To put it in perspective, the auto dialer helps increase outbound calls and talk time and minimizes idle time. It saves time and enables teams to scale-up their calling capacity.

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Customer Contact Central

5 Banking Customer Experience Predictions for 2020

Auto Dialer Software: What is Auto Dialer and When to Use it

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