Abandon Call Article Average Handle Time Call Logging 
NobelBiz
MARCH 19, 2024
Missed Calls: Tracking missed calls enables proactive measures to minimize customer frustration and loss of potential business. Abandoned Calls: Identifying trends in abandoned calls allows for adjustments in staffing and workflow to reduce abandonment rates.
NobelBiz
MAY 24, 2022
Running a remote call center, on the other hand, has become relatively simple with strong management, an excellent organization, and the necessary contact center technological tools. In this article, discover 5 tips to manage remote call center agents successfully.
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